Jeb Blount shook the business world with his best-sellers “People Buy You” and “People Follow You.” Jill Konrath, Author of SNAP Selling and Selling to Big Companies, said, “Jeb Blount nails it in People Buy You. When you turn yourself into the competitive differentiator, you’re unstoppable.”
His much anticipated new book, People Love You: The Real Secret to Delivering Legendary Customer Experiences was released on February 13 to rave reviews.
Harvey Mackay, author of the #1 New York Times bestseller Swim With The Sharks Without Being Eaten Alive, said, “You’ll love Jeb Blount for his stellar advice on improving your customer relationships. Study his seven essential principles of customer engagement and learn how to make your customers love you—and watch your business soar!”
In the twenty-first century, competitive advantages derived from unique products and services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In this seminar, author and internet entrepreneur, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, relationships.
At this program, selling professionals learn from Jeb’s techniques for creating a legendary customer experience, including:
[This program was held at the USA Today/Gannett Building, 7950 Jones Branch Drive in McLean, VA. It began at 7:30am with networking and breakfast. The workshop ran until 10:30am.]
About Jeb Blount: