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Jeb Blount: “The Real Secret to Delivering a Legendary Customer Experience”
Jeb Blount shook the business world with his best-sellers “People Buy You” and “People Follow You.” Jill Konrath, Author of SNAP Selling and Selling to Big Companies, said, “Jeb Blount nails it in People Buy You. When you turn yourself into the competitive differentiator, you’re unstoppable.”
His much anticipated new book, People Love You: The Real Secret to Delivering Legendary Customer Experiences was released on February 13 to rave reviews.
Harvey Mackay, author of the #1 New York Times bestseller Swim With The Sharks Without Being Eaten Alive, said, “You’ll love Jeb Blount for his stellar advice on improving your customer relationships. Study his seven essential principles of customer engagement and learn how to make your customers love you—and watch your business soar!”
In the twenty-first century, competitive advantages derived from unique products and services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In this seminar, author and internet entrepreneur, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, relationships.
At this program, selling professionals learn from Jeb’s techniques for creating a legendary customer experience, including:
- The seven essential principles of customer engagement
- The five levers of customer experience
- The secrets to bridging the experience gap
- How to leverage the pull strategy to become a trusted advisor
- How to listen well and connect with your customers by making them feel appreciated, valued, and important
- And much more!
[This program was held at the USA Today/Gannett Building, 7950 Jones Branch Drive in McLean, VA. It began at 7:30am with networking and breakfast. The workshop ran until 10:30am.]
About Jeb Blount:
Jeb Blount founded SalesGravy.com in 2006 as a portal for all thing sales. Over the next five years he and his dedicated team of sales professionals grew Sales Gravy into the most visited sales employment website on the planet where thousands of employers connect with hundreds of thousands of top sales professionals. Today Jeb is a sought after speaker and corporate consultant who touches thousands of business professionals each year with his compelling speeches, books, articles and audio programs. He is known for his ability to inspire his audiences to action and keep them on the edge of their seats. Jeb is the author of five books including his bestseller People Buy You: The Real Secret to What Matters Most in Business. As an interpersonal relationship expert he has done extensive work turning around and righting troubled organizations, teams and their leaders. Jeb has a passion for growing people and the unique ability to see potential in everyone. Over the span of his career he has coached, trained, and developed hundreds of Sales Professionals, managers and leaders.